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Video posted to Twitter appears to show the mouse high-fiving children on a stage but refusing to interact with a girl on the floor at the Wayne Chuck E Cheese Saturday, July 30.
A woman who identifies herself as the 2-year-old girl's mom said the mouse was interacting with white children on a stage, but "purposely ignored" her daughter.
"When confronted, he ignored me as well," the mom writes.
The video had more than 2.7 million views as of Monday, Aug. 1.
Chuck E Cheese issued the following statement to Daily Voice:
“Chuck E. Cheese is saddened when any family or child has a less than perfect experience. We want to thank the family who brought this to our attention at our Wayne, NJ location and for giving the onsite manager an opportunity to apologize and address their concerns in person.
" As home to millions of families and kids every year that celebrate the big and small milestones, including fun, our goal is to create an inclusive experience for children and parents of all ages, races, ethnicities, religious backgrounds, and learning differences. Our mission is to provide a fun and a safe place Where A Kid Can Be A Kid, and all cast members are trained to ensure that we live up to this promise.”
The allegations come weeks after a Pennsylvania mom posted footage accusing a Sesame Street character of refusing to hug her to black daughters.
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